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Edited by: Sriram Narayanan, Michigan State University
Assistant Editor: Varun Goyal, Michigan State University

Full-length Papers

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Name of the Corresponding Author
(as listed in the submission system and schedule)

Abstract Code

Paper Title

Sien Chen 

051-0008

Discuss on Travel Companies How to Find Out More about their Customers and Offer them More Customized Deals

Can Celikbilek 

051-0009

Concurrent Optimization of Manufacturing Scheduling and Transportation Mode with Capacity Constraints

Shong-Iee Su 

051-0010

The Planning for the Cross-Docking Operations of a Large Supermarket Retail Supply Chain

Marina Mattera 

051-0011

Internet of Things: Merging Technological Advancements with Corporate Social Responsibility

Freddy Pérez 

051-0016

Inventory Models for Deteriorating Items with Discounted Selling Price and Stock Dependent Demand

Mohammad Mumtaz 

051-0028

Development of an Innovative Methodology for Analysis of Supply Chaon Networks

Olga Matthias 

051-0031

Accidental Lean?  Would a Defined Operations Strategy Help Performance Improvement?

Harsh Bhasin 

051-0038

An Integrated Delphi-Agent-Based-Model (ABM) for Simulating Postharvest Loss Behavior Management

Tapan Bagchi 

051-0039

Working Capital and Profitability—Establishing the Causality

Tapan Bagchi 

051-0040

SVM Classifiers Based on Imperfect Training Data

Hella Abidi 

051-0042

Impact Modeling of Demographic Change on Industry Qualifications Framework (IQF)

Ayham Jaaron 

051-0046

Mass Customization in Higher Education: The Advent of The Vanguard Method

Abdulkareem Awwad 

051-0054

Operations and Marketing Managers’ Perceptions of Turnaround Strategies and Corporate Decline: An Applied Study

Sharon Williams 

051-0066

Lean and Person-Centred Care: Are they at odds?

Can Celikbilek 

051-0070

Simulation and Mixed Integer Programming Optimization for Manufacturing and Transportation Scheduling

Ahmed Alamro 

051-0072

The Impact of New Product Flexibility on Operational Performance: An Applied Study on Jordanian Manufacturing

Qinqin Li 

051-0076

Impact of Risk Aversion on Price and Service Decisions under Different Channel Power Structures

Solimar Garcia 

051-0088

Quantitative and Qualitative Modeling: The Search for Balance in the Data

José Salles 

051-0093

Internal Movement of Materials Outsourcing Reversal: A Case Study in a Tire Manufacturing Company

José Salles 

051-0100

Evaluation of the Use of Lean Manufacturing Tools in a Supply Chain of the Brazilian Pharmaceutical Industry

Wang Ke 

051-0107

Coordination of a Supply Chain with New Products

Artur Swierczek 

051-0112

Reinforcing Feedback in Resilient Supply Chains: Revealing the Snowball Effect in the Transfer of Disruptions

Yousef AL-Turki 

051-0116

Introducing a Hybrid Business Process Mapping Model

Yi He 

051-0124

Quality Improvement in a Supply Chain with Horizontal Competition

Rosangela Vanalle 

051-0143

Manufacturing Cost Reductions as Drivers for Eco-Efficiency Improvements

Milton Vieira Junior 

051-0146

Assessment of Competitive Distance Among Companies in the Ground Coffee Producing Sector

Milton Vieira Junior 

051-0148

Improving the Layout to Enhance the Process Flow in Small Batches Weight Control Laboratory

Drew Stapleton

051-0153

Optimizing Shipper Contracting: The Correct Usage of Incoterms for Containerized/Intermodal Freight

Xun Xu 

051-0185

Who Cares about Service Failures? A Comparative Study of Asian and Western Travelers in Various Classes

Dorit Bölsche 

051-0192

Hazardous Goods in Humanitarian Supply Chains

Jitendra Madaan 

051-0194

Evaluating Performance of an Integrated Flexible Reverse Enterprise System (RES)

Carla Gómez 

051-0200

Wineries in Northeast of Brazil: A Sustainable Business?

Carla Gómez 

051-0202

From Using Cooking Oil to Soap: The Role of the Stakeholders to Implement the Reverse Logistic Program

Sara Hasani 

051-0229

Towards a Solution to Partners’ Proliferation Problem in Disaster Response Networks

Roberto Jorge Junior 

051-0231

Evaluation of Operational Excellence Implementation

Daniel Spina 

051-0237

The Influence of Supply Chain Management Practices in the Enterprise Performance

Toru Noda 

051-0239

Integration of Lean Operation and Pricing Strategy in Retail

Flavio Junior 

051-0244

Theoretical Discussion among the Methods of Production Possibility Curve and Life Cycle Assessment

Jin Qin 

051-0246

Exploratory Study of E-tailing Service Reliability Dimensions

Jin Qin 

051-0247

Study of Online Service Recovery Quality’s Impacts on eWOM

Ricardo Martins 

051-0259

What Matters in Intermodal Service Operations from the Shipper's Point of View?

Axel Schumann 

051-0266

Distributing Medical Products in Cameroon - Status Quo and Measures to Rise Logistic Perfomance

Renato Przyczynski 

051-0292

Organizational and Operational Capabilities in Service Coproduction

Prattana Punnakitikashem 

051-0315

The Impact of Lean Practices and Organizational Resource on Operational Performance in Hospitals

Angela Sakamoto 

051-0337

Living Lab: A Proposal for a Collaborative Network for Open Innovation between University and High School

Angela Sakamoto 

051-0340

Innovation Network SMEs: Determinants and Social Consequences

Tonny Rodrigues 

051-0345

Marketing Strategies for Workplace Safety Consultants of Small Business

Tonny Rodrigues 

051-0347

Knowledge of Small Brazilian Companies on Operations Management Tools

Tonny Rodrigues 

051-0349

The Operations Management Practice of Companies in the City of Teresina, Piauí, Brazil

Leonardo Maia 

051-0357

The Relationship among Practices, Competences and Performance: An Empirical Study

Tonny Rodrigues 

051-0360

Interfaces and Boundaries of Guidance for Innovation in Small Brazilian Companies

Shuyun Ren 

051-0361

A Panel Data Approach for Fashion Sales Forecasting

Maria Mayorga 

051-0362

Real-Time Ambulance Redeployment With Workload Restrictions

Xun Xu 

051-0363

Determinants of Online Customers’ Satisfaction and Dissatisfaction: A Study of Online Customer Reviews

Mattia Bianchi 

051-0376

Additive manufacturing: Towards a New Operations Management Paradigm?

David Dobrzykowski 

051-0379

Lean and Integration for Safety and Financial Performance in Healthcare

Mattia Bianchi 

051-0381

Making Innovation Flow: Solving the Trade-off between Lean and Innovation

Clandia Gomes 

051-0396

Impact from the Management of Water Use in Business Performance

Yue Xi 

051-0399

A Look-ahead Heuristic for the Parallel Machines Production in Minimizing Total Weighted Tardiness

Izunildo Cabral 

051-0402

A Methodology for Modeling Interoperability in a Context of Cooperative Industrial Networks

Wang Ke 

051-0404

Loss Allocation in a Supply Chain with Fairness Concerns

Sourabh Bhattacharya 

051-0418

Humanitarian Logistics Management – A Case of Phailin

Jun Wang 

051-0420

Two Stage Efficiency Decomposition Model with the Fairness Concern Sub-Units

Claude Machline 

051-0425

Two Long-Standing Systemic Conceptions

Lucila Campos 

051-0426

Analysis of Corporate Sustainability Assessment Tools and Operations Management

Renato Moraes 

051-0427

IT Projects Performance

Luiz Alves 

051-0429

Challenges for Entrepreneurs in Social Venture Business in  Brazil

Carlos Castro-Zuluaga 

051-0431

An Approach to Make Statistical Forecasting of Products with Stationary/Seasonal Patterns

Lucila Campos 

051-0434

Barriers for Implementation of EMS: A Study in the Construction Industry of Brazil and Slovenia

Juan Arrieta - Posada 

051-0437

Lean Health Care: A Look through its Tools, an Approach from the Literature

Maria Popi 

051-0438

Sustainability as Driver of Corporative Innovation: A Case Study in the Brazillian Petrochemical Sector

Paulo Goncalves 

051-0442

Supply Chain Optimization of the distribution of mosquito nets in Ivory Coast

Kellas Cameron 

051-0458

Design by Learning - Increasing the Efficacy of Last Mile Services by Inferring Consumer Intentions

Kaustubh Navangul 

051-0460

On and Off-shore Prepositioning and Delivery Mechanism for Sudden-Onset Disaster Response

Raghda Taha 

051-0486

Design of Supply Chain Networks with Supply Disruptions using Genetic Algorithm

Pankaj Dutta 

051-0513

Study of Consumer Response to Stockout and its Implication to Inventory Management

Michael Needham 

051-0519

A Case Study of Continuous Improvement as a Dynamic Learning Capability

Antonio Silva 

051-0525

The Medical Encounter: Building Co-Creation Capabilities in Healthcare Services

José Neves 

051-0529

Contributions of MES (Manufacturing Execution System) to Improve Manufacturing Competitive Priorities

Alessandra Rachid 

051-0532

Adoption of  Lean and Quality Methods in Auto Parts Companies

Alessandra Rachid 

051-0533

Internationalization and its Consequences on the Operations Management in a Appliance Company

Peter Wanke 

051-0534

Infrastructure Expansion in Brazilian Airports: A Slack Analysis Using a Distance Friction Minimization

Kleber Nobrega 

051-0538

Service environment: a new dimension for servant company

Eduardo Santos 

051-0541

Small Investors: Challenges and Benefits of IPO - A Case Study in a Small Business in the Region of the CAPÃO

Chris Milner 

051-0543

Facilitating Operational Improvement through Creative Engagement

Muge Yayla-Kullu 

051-0553

Collaborative Sourcing and Product Differentiation

Muge Yayla-Kullu 

051-0555

Service Operations and the Overall Image of the Firm

Muge Yayla-Kullu 

051-0557

High Product Variation in the Airline Industry

Gabriela Scur 

051-0563

Interaction Between Buyer-Supplier and the Capability Development Process

Priscila Miguel 

051-0581

The Sources of Value Creation in Buyer-Supplier Relationships

Daniel Bumblauskas 

051-0592

Data Collection, Analysis and Tracking in Industry

Mauricio Lopes 

051-0596

Simplified Building Simulation Tool Applied in the Early Stages of Building Design and Energy Labeling

Joao Walter Vale 

051-0598

A Theoretical Conceptual Model for Risk and Uncertainty Management in Projects

Tomás Harrington 

051-0603

Making the Business Case for Continuous Manufacturing in the Pharmaceutical Industry

Antonio Silva 

051-0606

Managing Information Dissemination during Handoffs: A Social Network Analysis View

Tomás Harrington 

051-0608

Supply Network Emergence Models and the Development of Nascent and Emerging Industries

Norma Harrison 

051-0636

Sustainable Supply Chain Planning: A Framework to Facilitate Economic, Environmental and Social Responsibility

João Chang Junior 

051-0651

Dynamic Systems Applied to Bed Management in a Public Hospital Specialized in Cardiology

Francisco Freires 

051-0663

Practices of Sustainability in Supply Chains: Experiences in South America

Renato Moraes 

051-0665

Google Analytics: Website Traffic Analysis in a Brazilian Journalistic Company

Pietro Dolci 

051-0669

Understanding the Influence of Supply Chain Governance on Supply Chain Performance

Andres von Simson 

051-0673

Use of the SCOR Framework in Service Industries: An Exploratory Research

Kleber Nobrega 

051-0675

Service Strategy as a Tool for Press Agent

Ornella Benedettini 

051-0693

Service Offering and Financial Performance: The Role of Company Characteristics

Olga Roht 

051-0702

An Analysis of Synergy Effects between Closed Loop Supply Chains and Product-Service Systems

Tobias Engel 

051-0705

An Ontology-based Platform to Collaboratively Manage Supply Chains

Gopalakrishnan Narayanamurthy 

051-0709

Lean Thinking in the Healthcare Sector: Experience from an Indian Hospital

Helma Souza-Pinto 

051-0713

The Influence of Internal Factors on Absorptive Capacity of Brazilian Small Businesses

Rodrigo Ferro 

051-0718

Using Simulation to Optimize the Working in Process (WIP) in a Production System, Case Study

Gopalakrishnan Narayanamurthy 

051-0720

7A Model - A Process Selection Guide for Lean Implementation

Guilherme Martins 

051-0725

Upstream and Downstream Relationships: What does it Differ in Operational Performance ?

Ricardo Machado 

051-0729

An Analysis of the Brazillian Ethanol Supply Chian

Celso Malachias 

051-0732

The Knowledge Acquisition for Innovation beyond the IT Strategic Outsourcing Contract

Antonio Vasconcelos Neto

051-0737

Restructuring Process of NPD in a Public Institution of Science and Technology.

Getulio Akabane 

051-0742

Analysis of the Sustainability of  Aviation Sector in the Context of Climate Anthropogenic Change

Salah Kasmo 

051-0748

The Variability in Dynamic Work-sharing under Balanced and Imbalanced Unshared Work

Renato Monaro 

051-0749

Applicability of Sourcing on Product Development: A Case Study in Agricultural Sector

Roberto Kanaane 

051-0753

Organizational Change Management in a Strategic Perspective: A Case Study

Renato Monaro 

051-0754

The impact of OEE indicator on improvement of results in production management: case studies

Hamilton Pozo 

051-0757

Analysis of Performance in Implementation of Lean Manufacturing Practices

Hamilton Pozo 

051-0759

Critical Factors of Success for Quality and Food Safety Management:  Classification and Prioritization

Eduarda Espíndola 

051-0795

Business Process Management and its Results in a Blinds Manufacturing Company

Diogo Rocha 

051-0798

Lean Manufacturing Applied in a Large Company in the Brazilian Steel Industry

Rafael Pina 

051-0799

The Franchising Process: A Proposal for a Method for Successful Implementation

Robyn Eames 

051-0800

A New Lean Tool Box for Knowledge Intensive Firms: Case of UK Business Schools

Rui Padrao 

051-0808

Supply Chain Collaborative Strategies: A Complete Dyadic Valuation Approach

Mauro Martens 

051-0811

A Conceptual Framework of Sustainability in Project Management oriented to Success

Elmar Hartweg 

051-0812

Smart Factories – Self-organizing Production Units

Lars Bengtsson 

051-0813

Open Innovation - Comparing Global, Regional and Local Approaches

Juliana Celestini 

051-0820

The Relationship of Social Capital and Operational Performance

Alceu Antonioli Filho 

051-0823

Performance Indicators in a Lean Service Operation Practional Approach

Paolo Roma 

051-0833

Price Dispersion and Competition in Business Routes: An Empirical Analysis

Daniel Auler 

051-0844

Business-to-business Service Operations: A Systematic Literature Review and Content Analysis

Kleber Nobrega 

051-0850

The Way Lawyers Perceive their Service Offer

Andréia de Abreu 

051-0853

Supply Chain Managers: Professional Profile and the Role in the Cross-Functional Integration of SCM

Paul Walley 

051-0856

Adaptation and Implementation of Improvement Methods in a Middle Eastern Hospital

Fernando Viana 

051-0858

Supply Chain Management and Relational Competitive Advantage in Traditional Industries of Developing Countries

Alcibiades Guedes 

051-0860

Public Healthcare Logistics and Supply Chain Management (SCM): Why is it so Difficult to Optimize Operations?

Jaime Oliveira 

051-0868

Some Contributions to Management, Theory and Research of Innovation from a Multiple Case Study.

Timothy Sprock 

051-0869

Towards Automated Access to Supply Chain Analyses

Sergio Mazini 

051-0875

Lean Six Sigma: The Contribution to the Resilience and Organizational Competitiveness

Marcia Scarpin 

051-0884

Cumulative Capabilities in an Emerging Country

Jose Carvalho 

051-0900

A Reference for Purchasing and the Development of Trust in the Coffee Supply Chain

Maria Oliveira Papa 

051-0910

Evaluation of the Production Line of the Heat Treatment Using the Queuing Theory and Simulation

Juliana Gaudêncio 

051-0914

Problem Based Learning in Engineering: Methods of Evaluation and Difficulties in a Brazilian Discipline

Clandia Gomes 

051-0931

Management Practices for Sustainability and Business Performance: An Analysis of the Size Influence

Michele Esteves Martins 

051-0936

An Institutional Theory Perspective on the Behavior of Consumers and Companies Regarding Customers’ Evaluation

Joao Camarotto 

051-0941

Influences of Aging and Work Experience: An Ergonomic Approach in the Workgroup in a Assembly Line

Antonio Vasconcelos Neto

051-0950

New Opportunities for Shared Services through Operations Management

Silvana Pereira 

051-0966

Strength and Fragile Aspects of Innovation Implementation

Crislayne Plytiuk 

051-0970

Lean in Healthcare: A Systematic Literature Review and Social Network Analysis

Sebastian Villa Betancur 

051-0976

Retailers' Ordering Decisions under Delays: An Experimental Approach

Sebastian Villa Betancur 

051-0977

The Effect of Power on Biased Newsvendor Order Behavior: An Experimental Study

Orlando Cattini Junior 

051-1002

Strategic Project Portfolio Management in Multinational Companies: A Case Study

Anderson Presoto 

051-1008

Organization Management in Nonprofit Organizations

Richard Monroe 

051-1027

Dimensions of the Leading Companies in Supply Chain Management

Annie Chen 

051-1028

Sparse-Inbound Transportation Problem

Jesus Argueta 

051-1029

A Contemporary Gender Predominance: A Honduran Textile Manufacturing Diagnose

Ayala Braga 

051-1032

Identification of the Difficulties Faced by the Top Management of the Public Hospital Health Waste Management

Antonio Galhardi 

051-1034

The Cloud Computing as a New Paradigm of Information Technology and Communication and a New Business Environme

Cesar Ortega 

051-1036

Toward an Articulation in the Quadruple Helix: Teaching and Research Linked to Higher Education Demand

Etienne Abdala 

051-1039

Determinants of Sustainable Practices in Supply Chain Management

Cesar Ortega 

051-1040

Value and Supply Chain in Higher Education: An Interactive Qualitative Analysis of Chain Links

Cesar Ortega 

051-1044

Responsiveness in Flexible Environments as Paths to Reconfigurable Manufacturing Systems

Ayala Braga 

051-1048

The Governance as a Determinant of Development: A Brazilian Case in the Fruit Supply Chain

Cristiane Anacleto 

051-1049

The Quality Attributes for Organic Food: Exploratory Factor Analysis.

Olavo Cabral Netto 

051-1050

An Overview About CI Strategic Alignment in Brazilian Companies

Cristiane Anacleto 

051-1053

The Evolution of the Theory of Lean Supply Chain Management

Alessandra Pereira 

051-1055

Distribution Logistics: The Customers’ Allocation in the Multiple Facilities using as Reference Transportation

Annibal Scavarda 

051-1088

Music Production-Consumption within the Service-good Spectrum

Annibal Scavarda 

051-1108

Managing Risk in an Agribusiness Supply Chain

Annibal Scavarda 

051-1117

The Perishable Supply Chain Management: The Clients’ Expectation Factors at the Chicken Supply Chain

SOO WOOK KIM 

051-1137

A Study on the Effects of Suppliers’ Organization Capability and Collaboration Process on Supply Chain Quality

Waltson Limad 

051-1139

Reliability of Special Synchronous Air Generators

Fábio Lima 

051-1144

Performance of a Production Line with Automated Guided Vehicle: A Case Study

Rafael Wollmann 

051-1145

Clearing Function Applied to Maintenance Planning

Francisco Freires 

051-1151

The Dairy Agribusiness in a Sustainable Perspective

Francisco Freires 

051-1152

SOMORe - System for Operations Management of Oil-producing Areas in Reactivation

Mario Acevedo 

051-1157

Adaptability of New Production Practices Trends in Emerging Markets of Latin America

Fabio Favaretto 

051-1159

Inventory Replenishment Process for a Brazilian Public Sector Warehouse

Shellyanne Wilson 

051-1171

Sequencing in Process Manufacturing – The Product Wheel Approach

Wei Yan 

051-1180

How does Loyalty Program affect Customer Satisfaction? The Case of Airlines and Hotels in Emerging Markets

Can Celikbilek 

051-1193

Benchmarking Occupational Safety among U.S states: An Efficiency Assesment Approach

Qingkai Ji 

051-1210

Dealing with Uncertain Capacities in Decentralized Assembly Systems

Qingbin Cui 

051-1218

Availability Payment Design in Public Private Partnerships

Jennifer Firmenich 

051-1219

Risk-Bearing Capacity Testing of and within PPP Projects

Fernando Serson 

051-1233

A Study of Queues and Customer Service in Bazillian Retail Banks Agencies

Felix Brambring

051-1234

Improving Scheduling Accuracy by Reducing Data Inconsistencies in Production Control

Roberta Pellegrino 

051-1250

Risk Management in PPP Projects: An Empirical Study on the Motorway Sector

Francis Gleeson 

051-1283

A Task Based Framework to Improve Knowledge Work Efficiency

Lamia Shihata 

051-1287

Two-Sided Assembly Line Balancing of Refrigeration Assembly Lines

Maria Gouvea 

051-1300

Information Quality Assessment in Context of Business Intelligence System

Maria Gouvea 

051-1301

The Relation between the Evaluation of Municipal Services and the Subjective Well-Being

Dayna Simpson 

051-1319

Disposal or Donation? Understanding Consumer Disposal Choices for Used Goods

Daryl Powell 

051-1344

To Pull or Not to Pull: A Concept Lost in Translation?

Tamás  Tóth

051-1363

Impact of Audi Hungária Motor Kft. on the local economy

Soon-Ik Hong 

051-1375

Development of the Optimized Algorithm for Quay Wall Assignment Problem in Shipbuilding

Byeongyeol Lee 

051-1378

Development of Real Time Integrated Monitor' System for the Improvement of Offshore Structure Block Logistics

Byeong Yeol Lee 

051-1379

Development of Camera Vision Based Yard Monitoring System for Off-shore Plant Manufacturing

Qi gao 

051-1386

Empirical Study on Relationship between Knowledge Attributes and Innovation Performance

Qi gao 

051-1387

Simulating Experiments on Methods of Knowledge Acquisition and Innovation Performance for KIBS Firms

Dennis Chen 

051-1389

Supply Chain Management Publication Power

Bente Flygansvaer 

051-1423

Evaluating A Transport Relationship Using Agency Theory

Richard Oloruntoba

051-1427

Challenges to Response Operations of the 2009 Black Saturday Bushfires

Jun Lv

051-1439

Prediction of Returns in WEEE Reverse Logistics  based on Spatial Correlation